Contact
One inbox for everything.
Questions, verification, your account or anything that worries you. A person reads every email.
Put what it is about in the subject line and we will route it faster: Verification, Account, Listing, Complaint or Data request.
Reports about a listing or a personWithin 24 hours
Everything elseWithin 2 working days
Data requestsWithin one month
We will never ask for your password, and we never ask for ID by email. ID checks only happen inside the app or on this site.
Report a listing or a person
Confidential. The person you report is never told who filed it.
Make a report ›In danger or need support
Emergency numbers and support services where you are.
Safety and support ›Questions about verification
What we check, how long it takes and what happens to your ID.
How verification works ›Complaints
Unhappy with a decision or how we handled something? Email us with Complaint in the subject line. We confirm within 2 working days and decide within 14 days.